Forge Construction Inc. ("Forge", "we", "us", or "our") is committed to protecting the privacy of our Clients and users. This Privacy Policy describes how we collect, use, store, and disclose personal information when you use our website, mobile application, and related services (collectively, the "Services"). By using the Services, you consent to the practices described in this Policy.
1. Information We Collect
We collect the following categories of personal information when you register for or use the Services:
- Identity Information: Legal first and last name, business name, and industry classification
- Contact Information: Email address and phone number
- Account Credentials: Username and encrypted password
- Payment Information: Credit card details processed securely through our third-party payment processor. Forge does not store full card numbers directly.
- Order Information: Delivery addresses, order history, product selections, and custom order details
- Usage Data: App and Platform activity, login timestamps, device type, IP address, and browser information
- Communications: Any messages, feedback, complaints, or support requests submitted to Forge
2. How We Use Your Information
Forge uses the personal information we collect for the following purposes:
- To create and manage your account
- To process and fulfill orders, including coordinating delivery with our Delivery Partners
- To communicate with you about your orders, account, or service updates
- To process payments and issue refunds or credits
- To respond to customer support inquiries and resolve disputes
- To improve and personalize our Services
- To comply with legal obligations and enforce our Terms of Service
- To detect and prevent fraudulent or unauthorized activity
3. Sharing of Your Information
Forge does not sell your personal information. We may share your information with trusted third parties only in the following circumstances:
- Delivery Partners: We share relevant order and delivery address details with our drivers and logistics partners to fulfill your orders
- Payment Processors: Payment information is shared with our third-party payment processor to complete transactions securely
- Service Providers: We may share information with technology providers, cloud storage services, and analytics partners who assist in operating the Services, subject to confidentiality obligations
- Legal Compliance: We may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of Forge, our Clients, or the public
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
4. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide the Services. We may also retain certain information for a longer period where required by law, for tax or accounting purposes, or to resolve disputes and enforce our agreements.
You may request deletion of your account and associated personal data by contacting us at support@forgecondepot.com. Note that some information may be retained in anonymized or aggregated form after deletion.
5. Security
Forge takes reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, loss, or misuse. This includes encrypted data transmission (SSL/TLS), access controls, and secure storage practices.
However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at (647) 471-3992 or support@forgecondepot.com if you suspect unauthorized access to your account.
6. Cookies and Tracking
Our Platform may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and remember your preferences. You may configure your browser to decline cookies; however, some features of the Services may not function properly without them.
We do not use cookies for cross-site advertising or sell cookie data to third parties.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent to certain uses of your information where consent is the legal basis for processing
- Lodge a complaint with the applicable privacy regulator in your jurisdiction
To exercise any of these rights, please contact us at support@forgecondepot.com or (647) 471-3992.
8. Third-Party Links
The Services may contain links to third-party websites. Forge is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
The Services are intended for use by business professionals aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately so we can take appropriate steps to remove that information.
10. Changes to This Policy
Forge reserves the right to update this Privacy Policy at any time. We will post the revised Policy on our website and update the "Last Updated" date above. Your continued use of the Services following any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Forge Construction Inc.
Email: support@forgecondepot.com
Phone: (647) 471-3992
Website: www.forgecondepot.com