Returns and refunds are reviewed based on order status, product condition, supplier rules, delivery confirmation, and the payment method used for the order.
Return Eligibility
- Return requests should be submitted from the order page or through Forge support.
- Products must generally be unused, in sellable condition, and available for pickup or return inspection.
- Special-order, custom, cut, damaged after delivery, or clearance items may be non-returnable.
- Forge may request photos, delivery notes, or additional details before approving a return.
Refund Method
Approved card payments are refunded back to the original card when possible. Approved company-credit orders are adjusted back to the company credit account.
Disputes
If an order is incorrect, incomplete, damaged, or delivered to the wrong location, customers should open a dispute from the order page or contact support as soon as possible. Forge will review the order record, delivery proof, supplier notes, and customer-submitted details.
Processing Time
Refund timing depends on review completion, pickup or inspection where applicable, and payment processor timelines.